You have
a clearly
stated policy
that children
are supposed
to be
picked up by 4 p.m. But very often parents are late. The result: at days end, you have some anxious children and at least one teacher who must wait around for the parents to arrive. What to do?
A pair of economists who heard of this dilemma-it turned out to
be a rather common one-offered a solution: fine the tardy parents. Why, after all, should the day-care center take care of these kids for free?
The economists
decided to
test their
solution by conducting
a study of ten day-care centers in Haifa, Israel. The study lasted twenty weeks,
but the
fine was
not introduced
immediately. For the first four weeks, the economists simply kept track of the number of par- ents who came late; there were, on average, eight late pickups per week per day-care center. In the fifth week, the fine was enacted. It was announced that any parent arriving more than ten minutes late
would pay $3 per child for each incident.
The fee would be added to the parents monthly bill, which was roughly $380.
After the fine was enacted, the number of late pickups promptly went . .
. up. Before long there were twenty late pickups per week, more than
double the
original average. The
incentive had
plainly backfired.
Economics is, at root,
the study of incentives: how people get what they want, or need, especially when other people want or need the same thing. Economists love incentives. They love to dream them up and enact them, study them and tinker with them. The typical econ- omist believes the world has not yet invented a problem that he can- not fix if given a free hand to design the proper incentive scheme. His solution may
not always
be pretty-it may
involve coercion
or exor- bitant penalties or the violation of civil liberties-but the original
problem, rest assured, will be fixed. An incentive is a bullet, a lever, a key: an often tiny object with astonishing
power to change a situa- tion.